We are a husband and wife team of teachers and we know what it’s like to shop online and get excited for stuff that we want to use in the classroom. We want to make sure that you’re super-happy with the service and the products you receive from us in the hope that you’ll come back again and again for all your teacher needs.
With that in mind, we’ve put together this returns policy. Do let us know if you think there’s anything we should change or do differently.
All orders can be cancelled until they are shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us before we ship your package. Once the packaging and shipping process has started, it’s impossible to stop it and then you’ll have to wait for…
We want you to be content and to feel secure shopping with us.
If you did not receive the product within the guaranteed time (45 days excluding 1-5 day processing) you are welcome to request a refund or ask us to send it again.
If what you received wasn’t what you ordered (and you don’t like it), please contact us for a full refund or ask us to send it again.
If you do not want the product you’ve received you can request a refund but you must return the unused item to us but we’ll ask you to pay for the shipping. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your order didn’t arrive due to issues beyond our control (perhaps you slipped up when typing the shipping address) we’ll do our best to rectify it but we can’t offer a refund.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
How to request a refund
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please do not send your purchase back to us or the manufacturer unless we’ve spoken about it first.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Returning the stuff
If we’ve spoken and agreed, return your product, you should mail your product to: 9 Thornhill Avenue, Surbiton, Surrey, KT6 7SS, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.